Shipping and Delivery

Shipping

Orders are packed and dispatched within 1-2 working days.

When your order is packed and ready for the carrier, you will receive a confirmation by email. In this email you will also find a tracking number and a tracking link where you can follow your package.

Delivery times

PostNord to Parcel Shop, Private Address and Business Address - Delivered within 1-2 working days in Denmark, 3-5 working days in the EU and 7-10 working days outside EU.

Trackable Letters - Delivered within 7 working days in the EU and 14-21 working days outside the EU.

Fedex Express Home Delivery - Delivered within 3-5 working days in the EU and 5-7 working days outside the EU. NB: There must be someone at the address to receive the package, otherwise FedEx will take the package back. New delivery can be arranged with your local fedex or tnt.

Delivery

The packages are normally delivered within the stated delivery time, depending on the selected shipping method and where you live.

If your package does not arrive within this period, please check the tracking information you have received by mail and possibly contact your local post office.

Be aware that you may must use your local post supplier's package tracking service when the package has arrived in your destination country.

Should problems arise with your package or if you have further questions, you can always contact our customer service.

You can read more about our general delivery conditions here

FAQ

Shipping and Delivery

Orders are packed and shipped within 1-2 worksdays.

Once an order is packed and shipped you will receive a confirmation email.

In this email you will find a tracking number and a link to follow your shipment.

Normally orders are delivered within 3-10 workdays, depending on which shipping method you choose and the country you live in.

If your package does not arrive within expected time, please check the tracking link and/or contact your local post office.

Please be aware that once arrived in your home country, the tracking might need to be done via the local postal office/website.

In case of any problem or delays on your order or any other questions, please contact our customer support.

You can find and read our full shipping policy here

Raw Roots customer support