Shipping and Delivery
Shipping
Orders are packed and dispatched within 1-2 working days.
When your order is packed and ready for the carrier, you will receive a confirmation by email. In this email you will also find a tracking number and a tracking link where you can follow your package.
Delivery times
PostNord to Parcel Shop, Private Address and Business Address - Delivered within 1-2 working days in Denmark, 3-5 working days in the EU and 7-10 working days outside EU.
Trackable Letters - Delivered within 7 working days in the EU and 14-21 working days outside the EU.
Fedex Express Home Delivery - Delivered within 3-5 working days in the EU and 5-7 working days outside the EU. NB: There must be someone at the address to receive the package, otherwise FedEx will take the package back. New delivery can be arranged with your local fedex or tnt.
Delivery
The packages are normally delivered within the stated delivery time, depending on the selected shipping method and where you live.
If your package does not arrive within this period, please check the tracking information you have received by mail and possibly contact your local post office.
Be aware that you may must use your local post supplier's package tracking service when the package has arrived in your destination country.
Should problems arise with your package or if you have further questions, you can always contact our customer service.
You can read more about our general delivery conditions here
FAQ
What's is your estimated delivery time?
We ship out your order within 1-2 workdays.
Once shipped from our warehouse, the shipments are normally delivered within 3-10 workdays, depending on the chosen shipping method and country of destination.
How do I track my parcel?
Once your order is shipped from our warehouse, you will receive a confirmation email, which includes a tracking number and a tracking link.
Which countries do you ship to?
We ship pretty much worldwide.
Once you go to the checkout on our website, you will find our list of countries we ship to.
If you country is not on the list, feel free to contact us for a custom quote.
My parcel was damaged during transport, what do I do?
If you discover that your package was damaged during transport, please ask the shipping agent/office to make a note of it, when you sign/accept the delivery.
Please take a photo of the parcel before opening it, and check your products. If any products where damages, please contact our customer support thru our online form here
How to exchange a product?
if you wish to exchange a product, please use our return portal and sent back the product. Once we receive back the returned product, we will credit your order and sent the money back to you.
For a new product please place a new order on our website.
Do you offer free shipping?
We offer free shipping on all EU orders above 80,- EURO.
What's is your address?
RAW ROOTs
Gl Kongevej 26
7442 Engesvang
Danmark
Shipping and Delivery
Orders are packed and shipped within 1-2 worksdays.
Once an order is packed and shipped you will receive a confirmation email.
In this email you will find a tracking number and a link to follow your shipment.
Normally orders are delivered within 3-10 workdays, depending on which shipping method you choose and the country you live in.
If your package does not arrive within expected time, please check the tracking link and/or contact your local post office.
Please be aware that once arrived in your home country, the tracking might need to be done via the local postal office/website.
In case of any problem or delays on your order or any other questions, please contact our customer support.
You can find and read our full shipping policy here