📦 Shipping and Delivery
Shipping
We normally pack and dispatch orders within 1-2 business days from our warehouse in Denmark.
Orders are usually packed on Mondays, Wednesdays and Fridays. We pack orders until 12 PM CET - orders placed after this are normally dispatched on the next packing day.
Once your order has been packed and is ready for collection by the carrier, you will receive an email with tracking information and a tracking link.
You can also track your order through your account using the email address used for your purchase.
Shipping Rates
All orders are shipped with tracking, so you can easily follow your delivery along the way.
We offer different shipping options depending on destination and delivery type, including parcel shop delivery and home delivery.
Shipping options and prices depend on destination and selected delivery method and are always shown at checkout before payment.
Delivery Time
After dispatch, delivery usually takes 3-5 business days within the EU and 5-7 business days outside the EU.
Delivery time depends on the carrier and destination.
Tracking
Once your order has been dispatched, you will receive tracking information by email so you can follow your package during delivery.
If your package does not arrive as expected, we recommend first checking the tracking information in your email.
You can also follow your order through your account or order status page.
Questions about your delivery?
If you have questions about your delivery or experience any issues with your package, you are always welcome to contact our customer service.
You can read more about our general shipping terms here.
FAQ
Once your order is shipped from our warehouse, you will receive a confirmation email, which includes a tracking number and a tracking link.
Once your package arrives in country of destination, you can track it via your local post service websites eg. laposte.fr, post.nl, royalmail.com etc. for more detailed informations.
FedEx package needs to be tracked at fedex.com
You can also track your package on your account. You log in with the email used on your order.
We ship pretty much worldwide.
Once you go to the checkout on our website, you will find our list of countries we ship to.
If you country is not on the list, feel free to contact us for a custom quote.
If you discover that your package was damaged during transport, please ask the shipping agent/office to make a note of it, when you sign/accept the delivery.
Please take a photo of the parcel before opening it, and check your products. If any products where damages, please contact our customer support thru email support@rawroots.eu
if you wish to exchange a product, please use our return portal and sent back the product. Once we receive back the returned product, we will credit your order and sent the money back to you.
For a new product please place a new order on our website.
We offer free shipping for selected contries in the EU on orders above 100,- EURO.
If your country qualifies for free shipping - you will see a free shipping bar in the cart.
For deliveries outside the EU, customs duties and VAT may be charged locally. Please check the regulations for your home country before ordering.
UK: Orders over GBP 135,- may be subject to customs duties and VAT of 20%
USA: Due to the new customs regulations between the USA and the EU, ordes may be subject to customs duties and VAT of 15%
Raw Roots
GL Kongevej 26
7442 Engesvang
Denmark
VAT number: DK40143234
Phone: +45 44109932
E-mail: support@rawroots.eu