Orders are packed and dispatched within 1-2 working days.

When your order is packed and ready for the carrier, you will receive a confirmation by email. In this email you will also find a tracking number and a tracking link where you can follow your package.

You can also track your order on your account. You log in with the email provided for your order.

PostNord Pick-Up Point, Private Address and Business Address: 1-2 working days in Denmark, 4-7 working days in the EU, 7-14 working days outside the EU.

Tracked Letters: 4-7 working days in the EU and 7-14 working days outside the EU.

Fedex Express Home Delivery - Delivered within 3-5 working days in the EU and 4-7 working days outside the EU.
Note: There must be someone at the address to receive the package, otherwise Fedex will take the package back. New delivery can be arranged with your local fedex or tnt.

The packages are usually delivered within the stated delivery time, depending on the chosen shipping method and where you live.

If your package does not arrive within this period, please check the tracking information you have received by mail and possibly contact your local post office.

Should problems arise with your package or if you have further questions, you can always contact our customer service.

You can read more about our general delivery conditions here