Returns and Warranty
Returns
We offer a 30-day return policy. If you wish to return an item, please go to our return portal, where you can return individual or multiple items from your order.
If you wish to exchange an item, please use the return portal and then place a new order on the desired product. We will then refund your original order as soon as we receive it back.
You can read more about our refund policy here
Go to our return portal on the link below and login with the email used to place the order.
Complaints or defects
Should you receive a defective product and wish to make a complaint about it, please sent us an email with a description of the defect as well as one or more pictures of the product and the defect/error.
Once we have received the information, we will reply you as soon as possible to resolve the matter.
FAQ
Can I return an item?
We offer a 30-day money back guarantee on all products bought on our website.
Please read our full refund policy here
How do I return a product?
If you wish to return a product, please use our return portal
How long does it take to process a claim?
We do our best to process your claim as fast as possible and in the best way. Normally we should resolve any claims within 5 workdays after we received it.
In some cases, depending on the format of the claim. it can take long and we ask for your understanding and patience.
How do I claim a damaged or defective product?
If you receive a damage or defective product, please contact us thru our damage/defective goods form. As soon as we receive your information we will try to solve the case and reply you as fast as possible.
How can I exchange a product?
If you wish to exchange a product, please use our return portal and sent back the product. Once we receive back the returned product, we will credit your order and sent the money back to you.
For a new product please place a new order on our website.
What is your address?
RAW ROOTs
Gl Kongevej 26
7442 Engesvang
Danmark
Contact customer service
If you have further questions regarding returns please sent us an email