⏎ Returns and Warranty
Returns
We offer a 30-day return policy.
If you wish to return a product, you can log into your account and create a return for one or more items from your order.
Exchanges
We do not offer direct exchanges.
If you would like a different variant or product, we kindly ask you to create a return through your account and place a new order for the desired item instead.
Refunds
Once we have received and processed your return, we will refund the original purchase.
You can read more about our refund policy here.
Your Account
Go to your account using the link below and log in with the email address used for your order.
Claims
If you receive a defective or damaged product and wish to submit a claim, please send us an email with a short description of the issue along with one or more photos of the product and the defect.
Once we have received the information, we will get back to you as soon as possible to help you further and find a solution.
FAQ
We do our best to process your claim as fast as possible and in the best way. Normally we should resolve any claims within 5 workdays after we received it.
In some cases, depending on the format of the claim. it can take long and we ask for your understanding and patience.
If you wish to exchange a product, please use our return funktion and sent back the product. Once we receive back the returned product, we will credit your order and sent the money back to you.
For a new product please place a new order on our website.
RAW ROOTs
Gl Kongevej 26
7442 Engesvang
Danmark
Contact customer service
If you have further questions regarding returns please sent us an email